OPay improves Customer Service Experience with innovative solutions

Leading Nigerian fintech company OPay is raising the bar for customer service in the region with the launch of several innovative features. In a move focused on convenience, accessibility, and user satisfaction, OPay has introduced a 24/7 Live Chat: Customers can now connect with dedicated customer service agents instantly through a user-friendly chat interface within the OPay app. Gone are the days of frustrating wait times – OPay boasts a team of over 500 agents ready to assist anytime, day or night.

Recognizing the diverse needs of its user base, OPay has expanded its customer service to include multiple languages. This means users can now receive support in their preferred language, removing communication barriers and ensuring a smoother experience.

OPay is empowering users with the ability to rate their interactions with customer service agents. This valuable feedback will be used to continuously improve service quality and ensure every user receives exceptional support.

The company maintains a network of 17 physical customer service centers across Nigeria, offering face-to-face support for those who value personal interaction. These new features come at a time when OPay is experiencing rapid growth with a user base of over 17 million registered users and processes millions of transactions daily. By prioritizing customer service, OPay is well-positioned to maintain its leadership position in the Nigerian fintech market and expand its reach even further.

 

Tandu Emmanuel

Tandu is a Blogger, PR, Writer, Web Designer & Digital creator. Focus on promoting Educative content in AFRICA and the world at large. He is also a passionate expert in the world of profitable career pursuit.

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